After you place an order online, you will receive an order confirmation email with all the details of your purchase. We will let you know as soon as the items are shipped and provide a DHL tracking number to follow the delivery.
If you login or register before you complete your purchase, you will also have access to all this information in your account.
Pre-order items will be shipped as soon as they are available. In case your order contains both in-stock and pre ordered items, the items will be shipped at different times.
Please note it is not possible to modify or cancel an order once it has been placed, but you can request a return on any item purchased online, in accordance with our returns and refunds policy.
Pursuant to art. 1, par. 1, of law-decree 22 March 2004 no. 72, as amended by law 21 may 2004 no. 128, all works posted on this site are in compliance with the laws and regulations concerning copyright and related rights. Reproduction, communication and making available to the public, rental and lending, public performance, distribution and dissemination of works, without the authorisation of the right-holders, are prohibited.
The penalties set forth by Art. 171, 171-bis, 171-ter, 174-bis and 174-ter of Italian Copyright Law (Law no. 633/1941) shall apply to any violation of the obligations set out therein.
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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
SIZE AVAILABILITY NOTIFICATION SERVICE
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SIZE AVAILABILITY NOTIFICATION SERVICE
We will send you an email if the item is back in stock.
SIZE AVAILABILITY NOTIFICATION SERVICE
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed. Cash on delivery is not available for pre-order items.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
Pay securely with
After clicking the “Buy with ApplePay” button, you will be redirected to ApplePay to complete your purchase securely.
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We are sorry, we are unable to fulfill your request at the moment. Please try again later or click the “GO TO CHECKOUT” button to complete your purchase securely.
Pay securely with
After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. website, at the URL lckknhei.top (the “Website”).
Please carefully read this Privacy Policy, which applies whenever you access the Website, regardless of whether you purchase the products sold on it. Please also read the General Terms and Conditions of Use, since they contain important information on the Website. Please also note that you can also find within the Legal Area of this Website the repository containing all the boutique privacy policies used in the individual countries where Valentino is present with its shops.
Please note that this Privacy Policy is governed by European Regulation no. 2016/679 (the "Regulation") and any other local applicable privacy law (together with the Regulation, the “Privacy Laws”). The Privacy Laws guarantees that personal data (i.e. any information relating to an identified or, even indirectly, identifiable physical person) processing will be carried out in compliance with fundamental rights and freedoms, as well with respect for the dignity of the data subject, with particular reference to confidentiality, personal identification and the right to personal data protection.
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WAREHOUSE CLOSURES
Please note that the courier does not deliver on national/local holidays.
Our warehouse does not ship on the following Italian holidays.
*Orders can be placed 24 hours a day, 7 days a week.
Boutique Services
